This page outlines the protective, distancing and hygiene measures for face-to-face assessments and consultations in our clinic, during the COVID pandemic.
All visitors, clients, contractors, employees and tenants of GVDC are required to be familiar with, and to follow these guidelines.
SARS-CoV-2 & COVID19
Severe Acute Respiratory Syndrome Corona Virus 2 (SARS-CoV-2), is the virus that causes the Corona Virus Disease (COVID19).
Symptoms Compatible with COVID
Please do not attend our clinic if you have any symptoms compatible with COVID19, such as:
- raised-temperature or fever over 37.5C
- sore throat
- runny nose or nasal congestion
- shortness of breath, or inability to take a deep breath
- recent loss of smell or taste.
If you have any of these COVID-compatible symptoms, please:
- cancel your appointment by telephone or email
- ring the COVID19 Hotline on 1800 675 398 and/or
- present for testing at your nearest COVID19 Testing Clinic: at GV Health.
For additional information about SARS-CoV-2 and COVID19, please visit the Victorian DHHS website.
Our clinic is restricted to seeing and working with 'negative coronavirus (COVID-19) cases', that is people who:
- have no clinical or epidemiological risk factors for coronavirus
- do not have symptoms compatible with COVID
- are 'cleared cases' or
- test negative to a validated SARS-CoV-2 nucleic acid test.
If you are a 'confirmed case' or a 'high risk suspected case' or a 'low risk suspected case' of coronavirus (COVID19), please do not attend our clinic in person.
Mandates & Guidelines
Our clinic follows all mandates, and directions issued by Victoria's Chief Health Officer (CHO), and guidelines for healthcare professionals provided by the Victorian Government and by the Department of Health.
Allied Health Private Practice
Healthcare facilities like ours are operating under Victorian CHO Mandates and DHHS guidelines and requirements that currently include:
- evidence of vaccination status of healthcare workers
- Tier 1 PPE requirements, including Level 1 surgical facemasks by all allied health professionals (psychologists included), as well as non-clinical staff who have public-facing roles (ie. have direct contact and interactions with clients).
Telehealth is still the recommended option, if and when clinically appropriate.
Our protective equipment includes N95 facemasks, Level 1 surgical facemasks, faceshields, safety glasses and protective screens.
Our staff and clinicians are not supplied with nor trained in full Personal Protective Equipment (PPE) because we are not required to provide services for people who are confirmed cases or at risk of corona virus.
Masks are required indoor, in settings including retail, health care, aged care, justice facilities, primary schools and on public transport/taxis/rideshare.
We ask our clients and visitors aged 12+ yrs to wear a fitted facemask, so that your nose and mouth are covered. Please do not remove your facemask, do not hang it off your ear, and do not wear it under your nose or chin.
Scarves are not acceptable - we have spare surgical facemasks available.
This video provides visual demonstrations of how facemasks work to slow down airborn infections.
You can find a social story for 'Wearing a Mask' here.
At GVDC, N95 facemask, and/or Level 1 surgical facemasks are made available to administrative and clinical staff, while at work, as per DHHS PPE Guidelines.
For lawful exceptions for not wearing a facemask, please click here.
Please let us know if you and/or your adolescent/teenager may be exempted from wearing a facemask. We will try to either accommodate, if appropriate, or make alternative arrangements such as a telehealth appointment.
Please note that we may be unable to provide you with face-to-face allied health and mental health services if you are aged 12 yrs or older, and not wearing a facemask inside our building, even if you have a medical exemption. This is in order to protect other potentially vulnerable visitors, clients, clinicians, employees and tenants inside the building.
Entering & Hand-Hygiene
On entering the building, all visitors, clients, clinicians, employees and tenants are required to:
1. wear a fitted facemask that covers their mouth and nose (scarves are not acceptable)
2. sanitise hands with the alcohol-based hand-sanitiser provided at the small table near the door and inside each consulting room.
Please check in using the Services Victoria QR code displayed on the table near the door.
Please follow all safety instructions while you are in our building.
In order to maintain distances of >1.5 meters between individuals from different households, the waiting area is restricted to maximum 5 people at a time.
Please stand and/or sit near the markings on the floor: two (2) members of the same household (eg parent & child) may sit together where two chairs are placed next to each other.
Pease do not move or relocate the chairs in the waiting room.
When you are speaking to and/or paying at reception, please stand and remain directly behind the protective screen where the floor is marked as 'please stand here'.
Do not enter the reception area behind the red tape on the floor.
All 1.5-2-meter distances are marked with high-visibility floor stickers/decals on the floor in the entrance, waiting area, reception and corridor. Please maintain these distances between yourself and others inside the building at all times.
Our consulting rooms are 8.2-9.5 sqm and their floors are not marked. The number of people in each consulting room is restricted to 2, 3 or 4 people, including the clinician, depending on current directives (ie 1 person per 2 sqm or per 4 sqm).
The capacity of each area and each consulting room is indicated by signage on the wall and/or on the door.
The clinician may ask you to go to the bathroom and wash your hands thoroughly, using a soap-based hand-wash, prior to entering the consulting room. This is likely to be the case if you will be touching objects in the consulting room as part of an assessment or consultation.
Face-to-face (f2f) assessments and consultations of 15+ minutes duration in a closed consulting room with poor air-exchange/ventilation, are considered ‘close contact’.
If you are concerned about being in close contact during assessments or consultations, please call or email us in advance and ask either to cancel or postpone your appointment or to make alternative arrangements for telehealth consultations where possible.
Sneeze & Cough Hygiene
Please sneeze and cough into the fold of your arm, to minimise aerosols in the air and droplets on surfaces and on the floor. [This still applies when wearing a fitted facemask.]
Ventilation & CO2 Levels
Our building's ventilation is limited to the front and back doors - our consulting rooms do not have windows.
In order to improve ventilation and air-exchange:
- the backdoor is propped open throughout the day
- consulting room doors are required to be left open between and after consultations
- air purifiers with a medical-grade filters are operational in the waiting area, and in consulting rooms, throughout the day
- we monitor CO2 levels in the waiting room, and in our consulting rooms.
Our aim is to maintain CO2 levels under 800 ppm - an indication of good air circulation.
The tearoom is currently off limits to visitors and is restricted to 1-2 staff members or tenants at a time.
If you believe that your child may not be able to follow these protective, distancing and/or hygienic measures, please let us know and we may be able to offer you telehealth consultations, if appropriate.
Cleaning & Disinfecting
Surfaces in consulting rooms are cleaned and disinfected by clinicians after every consultation.
Tea-room surfaces are cleaned by GVDC staff and tenants after use and before leaving the tea room.
Waiting room seats are disinfected twice daily.
Reception and administration office surfaces are disinfected twice daily.
All hard-floors in the building are cleaned and disinfected at the end of each day.