Please take half a minute to watch this video (30 sec) prior to reading our COVID-Safe Plan below.
This page outlines the protective, distancing and hygiene measures for face-to-face assessments and consultations in our clinic, during the COVID19 pandemic. All visitors, clients, contractors, employees and tenants of GVDC are required to follow these guidelines.
If you think you are at risk of carrying or you recently tested positive for Severe Acute Respiratory Syndrome Corona Virus 2 (SARS-CoV-2), the virus that causes the Corona Virus Disease (COVID19), please do not attend our clinic in person.
We are not trained in and do not have the necessary Personal Protective Equipment (PPE) to provide services involving direct contact with people who are suspected of or confirmed to be carrying SARS-CoV-2.
If you have a raised-temperature over 37C or a fever, cough, sore throat, runny nose, nasal congestion, shortness of breath, inability to take a deep breath, and/or recent loss of smell or taste, please:
1. cancel your appointment by telephone or email
2. do not attend our clinic
3. ring the COVID19 Hotline on 1800 675 398 and/or
4. present for testing at your nearest COVID19 Testing Clinic: eg the Respiratory Clinics at GV Health or Princess Park Clinic here in Shepparton.
For additional information about SARS-CoV-2 and COVID19, please visit the Victorian Department of Health website.
From 11:59pm on Sunday 2 August 2020, all Victorians must wear a face covering when they leave home, no matter where they live.
For these reasons, people over the age of 12 years, are now REQUIRED to wear a facemask entering and inside the GVDC building.
For lawful exceptions for not wearing a face-covering, please click here.
Please let us know if you and/or your adolescent child may be exempted from wearing a facemask. We will try to either accommodate, if appropriate, or to make alternative arrangements such as a telehealth appointment.
Our staff and clinicians are not supplied with nor trained in full Personal Protective Equipment (PPE) because we are not required or able to provide services for people who are suspected of or confirmed to be carrying SARS-CoV-2.
Our protective equipment is limited to surgical facemasks, goggles, faceshields, gloves (if appropriate) and protective screens.
All GVDC staff must wear (at a minimum) a level 1 or type 1 surgical mask while at work, as directed by DHHS. This includes non-public facing staff.
GVDC staff who are directly involved in treating patients must wear eye protection, as directed by DHHS.
Entering, Hand-Hygiene & Screening
On entering the building:
1. ensure that you are wearing a facemask that covers your mouth and nose
2. sanitise your hands with the alcohol-based hand-sanitiser provided on the small table near the door
3. complete the COVID19 screening form, while remaining at the small table
4. place the completed and signed screening form on the reception counter
5. remain in the marked entry area while your screening form is checked by GVDC staff
5.1 if you are screened as 'not at risk' of carrying the SARS-CoV-2 virus, you will be asked to sit in the waiting room where the floors are marked and the chairs are positioned. [Please do not move any of the chairs in the waiting room.]
5.2 if you are screened as ‘at risk’ of carrying the SARS-CoV-2 virus, our staff will cancel your appointment and suggest you attend the nearest testing clinic or ring the COVID19 Hotline. Your appointment(s) can be rescheduled to a later date and/or telehealth consultations may be offered where applicable.
7. Prior to entering the consulting room, the clinician may ask you to go to the bathroom and wash your hands thoroughly, using a soap-based handwash. This is likely to be the case if you will be touching objects in the consulting room as part of an assessment or consultation.
Please follow all safety instructions while you are in our building.
In order to maintain distances of 1.5+ meters between individuals from different households, the waiting area is currently restricted to maximum 5 people at a time. Please stand and/or sit near the markings on the floor: two (2) members of the same household (eg parent & child) may sit next to each other where two chairs are placed next to each other. Pease do not move or relocate the chairs in the waiting room.
Please sneeze into the fold of your arm, to minimise aerosols in the air and droplets on surfaces and on the floor. [This continues to apply when wearing facemasks.]
All 1.5-2-meter distances are marked with highly visible round floor stickers/decals on the floor in the entrance, waiting area, reception and corridor. Please maintain these distances between yourself and others throughout the building at all times.
When you are speaking to and/or paying at reception, please stand and remain directly behind the protective screen where the floor is marked as 'please stand here'. Do not enter the reception area behind the red tape on the floor.
Please give way to and avoid passing people in the corridor. Children are not to enter the corridor without adult supervision. If you need to stop in the corridor, please do so on the marked areas only.
Our consulting rooms are 8-10 m2 and their floors are not marked. The number of people in each consulting room is limited to 2 or a maximum of 3: the clinician, the registered client and a parent/guardian or carer if applicable.
Face-to-face (f2f) assessments and consultations of 15+ minutes duration in a closed consulting room are considered ‘close contact’.
If you are concerned about being in close contact during assessments or consultations, please call or email us in advance and ask either to cancel or postpone your appointment or to make alternative arrangements for telehealth consultations where possible.
The backdoor is opened for minimum 30-60 minutes in the middle of and at the end of the day, for ventilation.
The clinician may choose to have an air purifier with a medical-grade filter, in the consulting room.
The clinician may have an air purifier unit, with a medical-grade filter, operating during the consultation, at their discretion.
The tearoom is currently off limits to visitors and restricted to 1 GVDC staff member at a time. Please do not enter the tearoom.
If you believe that your child may not be able to follow these protective, distancing and/or hygienic measures, please let us know and we may be able to offer you telehealth consultations where appropriate.
Cleaning & Disinfecting
Surfaces in consulting rooms are cleaned and disinfected by clinicians after every consultation. Tea-room surfaces are cleaned by GVDC staff after use and before leaving the tea room. Waiting room seats are disinfected after use and/or as needed. Reception and administration office surfaces and all hard-floors in the building are cleaned and disinfected at the end of each day.
GVDC's response to the COVID19 pandemic is based on the following principles:
1. We support international, national/federal and state efforts to flatten the curve of SARS-CoV-2 transmissions and COVID19.
2. We keep ourselves informed of and we follow all relevant state, federal and international guidelines.
3. We formulate, review and update our own COVID19 policies and procedures with the aim of :
i) protecting all members of our GVDC community, including visitors, clients, tenants, contractors, employees and peers, from potential infection, to the best of our abilities
ii) meeting our clients' immediate health and mental health needs
iii) maintaining duty of care to the best of our professional abilities.
4. We support members of the GVDC community in their own efforts to minimise their contact with, and the local rate of transmission of, SARS-CoV-2.
5. We understand that the importance of flattening the curve of SARS-CoV-2 transmissions is to reduce the number of infected individuals who may become critically ill and who may therefore require intensive care life-saving equipment at any one time.